Customer Service Representative

Austin Safety Council (ASC) is seeking a highly motivated and customer-focused individual to join their team. The role involves providing excellent customer service to clients, ensuring their satisfaction, and handling inquiries, appointments, and other customer requests. The position requires familiarity with ASC's custom software applications and collaboration with other departments.

Requirements

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues.
• Maintain customer records and update account information.
• Collaborate with other departments.
• Verify trainee credentials.
• Process trainee payments (if necessary)
• Assist with insurance verification.
• Prepare accounts and setup user name and password.
• Handle customer technical problems and complaints
• Escalate to supervisor for complex issues.
• Explain benefits of membership.

Benefits

• Competitive salary