Customer Service Representative-OHS
Austin Health and Safety CouncilAustin, Texas, United States
Posted October 26, 2022
Full Time
About the Company
Austin Health and Safety Council (ASC) is a city-operated organization that delivers comprehensive safety and health training programs to Austin's workforce. The council offers OSHA compliance, CPR, first aid, and HAZCOM courses in dual-language, computer-based, and in-person formats, serving construction, healthcare, biotech, manufacturing, and general industries. ASC also provides occupational health services and customer support to ensure client satisfaction.
Job Description
Austin Safety Council (ASC) is a dedicated safety training and health facility in Austin. The Customer Service Representative-Occupational Health Services role involves scheduling appointments, answering phones, handling customer questions, and maintaining records. The role supports patient satisfaction and promotes efficiency within the clinic's operations.
Requirements
- Answer incoming calls from customers and patients.
- Resolve customer issues and requests.
- Enter new accounts and protocols into the system.
- Handle customer technical problems and complaints.
- Maintain clinic operations and report changes.
- Notify the OHS Lead when the clinic has multiple visitors.
Benefits
- Dual-language courses
- Computer-based courses
- In-person courses
- CPR and first aid training
