Experience Performance Manager
Australia postMelbourne, Victoria, Australia
Posted April 13, 2026
Full Time
About the Company
Australia Post is delivering for all Australians, and is committed to being an inclusive and barrier-free workplace.
Job Description
Experience Performance Manager at Australia Post, responsible for turning customer and performance data into clear business action, and helping leaders make better decisions to improve the Freight customer experience.
Requirements
- Strong experience in data and performance analysis, customer experience, business intelligence or a similar field
- Experience building dashboards and reports using tools like Tableau, Power BI, Looker or similar
- Experience building data queries in cloud-based data environments
- Strong communication and stakeholder skills, with the ability to present insights clearly to non-technical audiences and senior leaders
Benefits
- Opportunity to work in a diverse and inclusive workplace
- Chance to improve how customer performance is measured and managed
- Broad exposure across Freight Experience, product, pricing, sales, marketing and operations