Inbound Customer Service Consultant
Australia postMelbourne, Victoria, Australia
Posted April 24, 2026
Part Time
About the Company
Australia Post is Australiaâs national postal and logistics network, connecting businesses with consumers through a broad range of services including eâcommerce, retail, communications, financial services and traditional postal delivery. The company focuses on delivering trusted, integrated solutions that evolve with the future needs of Australian businesses, emphasizing continuous improvement and innovation across all service lines. Its distinctive value lies in its longâstanding reputation for reliability and its commitment to supporting commercial prosperity by facilitating seamless connectivity between enterprises and their customers. Australia Postâs integrated approach and dedication to service excellence set it apart as a cornerstone of the Australian business ecosystem.
Job Description
Australians are online shopping like never before, so as our Inbound Customer Service Consultant, youâll play an important role in ensuring our customers have what they want, when they need it. Youâll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world. A potential pathway to further opportunities in the Australia Post Group.
Requirements
- Friendly, enthusiastic, and reliable
- Solutions-focused and ready to put the customer at the centre of everything
- Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks
Benefits
- Full-time equivalent salary from $61,628 + 12% super (trainee rate)
- Increases to $68,003 + 12% super after three months of aggregated employment within a 12-month period
- Part-time pay is pro-rata
- 3 weeks of full-time, paid training onsite
- Hybrid Work Model
- Training & Support
- Opportunity to increase hours if your availability allows