Retail Customer Service Officer
Australia postWestern Australia, Australia
Posted October 3, 2025
57160 - 61100 AUD
Full Time
About the Company
Australia Post is Australia’s national postal and logistics network, connecting businesses with consumers through a broad range of services including e‑commerce, retail, communications, financial services and traditional postal delivery. The company focuses on delivering trusted, integrated solutions that evolve with the future needs of Australian businesses, emphasizing continuous improvement and innovation across all service lines. Its distinctive value lies in its long‑standing reputation for reliability and its commitment to supporting commercial prosperity by facilitating seamless connectivity between enterprises and their customers. Australia Post’s integrated approach and dedication to service excellence set it apart as a cornerstone of the Australian business ecosystem.
Job Description
As a Retail Customer Service Officer at Australia Post, you'll play a key role in delivering exceptional customer experiences, handling high-value transactions, and promoting products and services. You'll work in a team environment, be part of ongoing training, and have opportunities for career development. The role is a 12-month fixed-term contract, with shifts Monday to Friday, 8:45am to 5:00pm, and requires occasional travel between suburbs.
Requirements
- Customer service experience
- Cash handling experience
- Ability to lift up to 16kgs of mail regularly
- Ability to stand for shift
Benefits
- Paid training
- Opportunities for career development
- Extensive support from team
- 12% Superannuation