Retail Customer Service Officer
Australia postVictoria, Australia
Posted April 10, 2026
Full Time
About the Company
Australia Post is Australia’s national postal and logistics network, connecting businesses with consumers through a broad range of services including e‑commerce, retail, communications, financial services and traditional postal delivery. The company focuses on delivering trusted, integrated solutions that evolve with the future needs of Australian businesses, emphasizing continuous improvement and innovation across all service lines. Its distinctive value lies in its long‑standing reputation for reliability and its commitment to supporting commercial prosperity by facilitating seamless connectivity between enterprises and their customers. Australia Post’s integrated approach and dedication to service excellence set it apart as a cornerstone of the Australian business ecosystem.
Job Description
As a Retail Customer Service Officer at Australia Post, you'll play a key role in helping Australians service their own businesses, keeping millions of people connected and building community resilience. You'll be part of a team that makes every customer experience a great one, supported by ongoing training and career development opportunities.
Requirements
- Experience in customer service and/or cash handling
- Friendly, enthusiastic, and reliable
- Ready to lift up to 16kgs of mail regularly and stand for shift
- Available for morning and afternoon shifts, including Saturdays
Benefits
- Loaded casual rate $34.45 an hour, increases to $36.83 an hour after 3 months
- 12% Superannuation
- Post Perks and other recognition and reward programs