Strategic Sourcing Consultant
Australian Financial Complaints AuthorityMelbourne, Victoria, Australia • Sydney, New South Wales, Australia
Posted April 9, 2026
Full Time
About the Company
The Australian Financial Complaints Authority (AFCA), established in 2018, is Australia's sole ombudsman service for financial services. It provides fair, independent dispute resolution for complaints related to banking, credit, insurance, superannuation, investments, and advice, aiming to raise standards and reduce financial disputes through innovative solutions, education, and communication. AFCA's diverse team of over 800 professionals is committed to delivering accessible, efficient, and impartial services that reflect the community's diversity, with a vision to be a world-class ombudsman service.
Job Description
Make a real impact at AFCA, a not-for-profit financial ombudsman, by helping deliver world-class complaints resolution for Australians. As a Strategic Sourcing Consultant, you will partner with the recruitment team to build a proactive sourcing strategy, find exceptional talent, and promote diversity and inclusion. The role offers a hybrid work arrangement and a caring culture that prioritizes employee well-being and flexibility.
Requirements
- Dedicated experience in talent sourcing or recruitment, with a focus on non-volume or professional services roles.
- Master of LinkedIn Recruiter, SEEK Talent Search, and alternative sourcing channels.
- Proven track record of delivering diverse shortlists and inclusive sourcing.
- Exceptional communicator and ability to represent AFCA's value proposition to senior passive candidates.
- Comfortable consulting with and influencing senior leaders on market reality and talent availability.
- Ability to analyse sourcing data, spot bottlenecks, and pivot strategies with confidence.
- Self-motivated, persistent, and able to thrive in a fast-paced environment with no two days the same.
Benefits
- Flexible public holidays
- 20 weeks paid parental leave
- Gender affirmation leave
- Women's health leave
- Paid time off over Christmas
- Hybrid working arrangement
- State-of-the-art offices designed for collaboration and wellbeing
- Inclusive leave options
- Accredited Family Friendly Workplace