Customer Service Representative (Part-Time)

Auto-Owners Insurance is seeking a part-time Customer Service Representative to join their team. The role requires communication and problem-solving skills, as well as the ability to work with confidential information. The company offers a friendly work environment, structured training program, and employee mentoring, along with competitive base pay, bonus programs, and a matched 401(k).

Requirements

• Communicate and work with customers and associates at all levels
• Learn how to and then assist with reviewing and answering basic inquiries from customers
• Make computer inquiries and entries relating to customer accounts
• Communicate with customers and others as needed to research problems and find solutions
• Collect pertinent information from customers to handle inquiries in a timely and accurate manner
• Prioritize and organize work to ensure it is completed in a timely manner
• Document customer requests and Learn how to and then assist agents with basic tasks
• Work with confidential and/or sensitive information, data, and matters in accordance with Company standards
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location
• Assist with other duties as assigned within the department or elsewhere upon request

Benefits

• Friendly work environment
• Structured training program
• Employee mentoring
• Competitive base pay
• Bonus programs
• Matched 401(k)
• Generous paid time off