Customer Service Representative

A career at Auto-Owners is challenging and rewarding, helping individuals and businesses make a new start when a loss occurs. We offer a merit-based work-from-home program and a friendly work environment.

Requirements

• Communicate and work with customers and associates at all levels
• Learn how to and then assist with reviewing and answering basic inquiries from customers.
• Learn how to and then make computer inquiries and entries relating to customer accounts
• Learn how to and then communicate with customers and others as needed to research problems and find solutions
• Learn how to and then collect pertinent information from customers to handle inquiries in a timely and accurate manner.
• Prioritize and organize work to ensure it is completed in a timely manner.
• Document customer requests and Learn how to and then assist agents with basic tasks.
• Work with confidential and/or sensitive information, data, and matters in accordance with Company standards.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.
• Assist with other duties as assigned within the department or elsewhere upon request

Benefits

• 401(k) Matching
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave