Incident Management Analyst

Our global operations continue to expand, and we’re looking for a Incident Management Analyst to help ensure the stability and reliability of our global IT services.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 3–5 years of experience in IT operations, incident management, or service management
• Experience working with enterprise-level incident response or IT service management processes
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills
• Ability to stay organized and perform effectively under pressure while managing multiple priorities
• Familiarity with ITIL principles and service management best practices
• Experience with ITSM tools (e.g., ServiceNow or similar platforms) – an advantage
• Strong documentation and organizational skills
• Fluent in spoken and written English

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance