ITSM Incident & Problem Manager

Tech Operations (ITIL) Analyst needed for Global Command Center responsible for 24×7 operational oversight, service availability, and incident leadership. Must have experience in Incident Management, Major Incident / Command Center operations, and Production operations or site reliability support.

Requirements

• 3–6 years of experience in Incident Management, Major Incident / Command Center operations, Production operations or site reliability support
• Proven experience managing high-severity incidents in 24×7 environments
• Demonstrated ownership of service reliability and operational KPIs
• Strong working knowledge of ITIL / ITSM frameworks
• Deep hands-on experience with Incident Management, Major Incident workflows, Problem Management

Benefits

• Market competitive monthly gross salary
• Opportunity to earn an annual bonus (based on role level)
• Great career growth and development opportunities in a global organization
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)