ITSM Incident & Problem Manager
ConveraPune, Maharashtra, India
Posted March 11, 2026
Full Time
About the Company
Convera is the largest non-bank B2B cross-border payments company in the world, with a mission to deliver smarter money movements to customers and capture more value with every transaction.
Job Description
The Incident & Problem Manager will play a critical role in protecting service reliability, enforcing ITSM discipline, and ensuring consistent operational outcomes. They will be responsible for service health, availability, reliability KPIs, and the end-to-end execution of Incident and Problem Management practices.
Requirements
- 3–6 years of experience in Incident Management/Major Incident/Command Center operations
- Production operations or site reliability support
- Proven experience managing high-severity incidents in 24×7 environments
- Demonstrated ownership of service reliability and operational KPIs
- Strong working knowledge of ITIL/ITSM frameworks
- Experience enforcing ITSM discipline across distributed technology teams
Benefits
- Market competitive monthly gross salary
- Great career growth and development opportunities in a global organization
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)