Team Lead - Analytics

The Team Lead – Analytics will be responsible for managing data reporting, generating actionable insights, and driving continuous improvement initiatives across the Global Support Centre.

Requirements

• Develop interactive dashboards and reports using Power BI
• Extract, transform, and analyze data using Power Query and SQL
• Perform advanced data analysis using Excel (including macros and automation)
• Identify trends, patterns, and insights to support business decisions
• Automate repetitive reporting tasks to improve efficiency
• Collaborate with stakeholders to understand data requirements
• Support implementation of AI-based solutions where applicable
• Prepare data-driven presentations and reports for stakeholders.
• Identify process gaps and develop structured improvement plans.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship