Lead - Data Analytics

Join Everise as a Lead - Data Analytics and elevate customer experiences for people around the world. Provide daily/weekly/monthly operations performance metrics, work with management to define reporting and data requirements, and create routine and ad-hoc reports.

Requirements

• Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity
• Work with management to define reporting and data requirements and produce timely internal or customer deliverables
• Create and distribute routine and/or ad-hoc reports in support of non-standard requirements
• Perform analysis to validate process compliance and provide trend/early-warning analysis
• Identify opportunities to improve processes and performances
• Build and maintain recruitment scorecards and productivity, to include monitoring of Training throughput until production
• Maintain or create a system for recruitment and sourcing online tracker
• Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services
• Take on additional projects as assigned by the manager
• Work both independently and in a cross-functional team environment