Customer Experience Operations Lead
Aventiv TechnologiesPlano, Texas, United States
Posted May 6, 2026
73720.67 - 83357.57 USD
Full Time
About the Company
Aventiv Technologies is a diversified technology company specializing in innovative solutions for the corrections and government services sectors. Led by Securus Technologies, the company offers integrated products and services in communications, media and entertainment, payments, and monitoring, transforming industries with superior security and reliability. Aventiv's focus on simplifying complex connections through advanced technology sets it apart, ensuring trust and optimized outcomes for its customers.
Job Description
The Customer Experience Operations Lead will serve as the central owner of the end-to-end customer experience across all Securus products and services, ensuring customer satisfaction, retention, and service excellence across high-profile and at-risk accounts.
Requirements
- Own the full customer experience across all products, services, and touchpoints
- Ensure continuity and accountability from issue identification through full resolution
- Lead coordination across Technical Support, Product, Engineering, Field Services, NOC, and Operations to resolve issues
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
