The Field Service Technician I is responsible for traveling to various facilities to maintain, repair and resolve issues on all company products, features and equipment. The role requires technical and administrative support to customers and involves tasks such as setting up and maintaining individual tablets for users, providing technical support and troubleshooting issues with tablets, and training incarcerated individuals on how to use the tablets effectively and responsibly.
Requirements
- Primary representative between on-site facility personnel, Account Management & other company personnel.
- Setting up and maintaining individual tablets for users.
- Repairs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area.
- Providing technical support and troubleshooting issues with tablets
- Ensuring security measures are in place to prevent misuse of the tablets.
- Assisting with software updates and installations on the tablets
- Managing user accounts and access permissions on the tablets
- Collaborating with other staff members to coordinate tablet usage schedules.
- Training incarcerated individuals on how to use the tablets effectively and responsibly.
- Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites.
- Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
- Troubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
- Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
- Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
- Maintains inventory of equipment and tools
- Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
