Sr. Support Engineer

The Support Engineer Sr is a key contributor to the stability and resilience of production systems, providing expert-level support and rapid issue resolution.

Requirements

• Lead the monitoring and management of support tickets
• Own the investigation and resolution of complex production incidents
• Design, develop, and maintain deployment and automation scripts
• Deliver advanced data analysis and reporting
• Author and maintain comprehensive runbooks and operational documentation
• Coordinate installation and configuration of hardware, operating systems, and software applications
• Document and maintain system architecture, implementation plans, and technical workflows
• Lead efforts to identify, assess, and remediate security vulnerabilities

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits