The Support Engineer Sr is a key contributor to the stability and resilience of production systems, providing expert-level support and rapid issue resolution.
Requirements
- Lead the monitoring and management of support tickets
- Own the investigation and resolution of complex production incidents
- Design, develop, and maintain deployment and automation scripts
- Deliver advanced data analysis and reporting
- Author and maintain comprehensive runbooks and operational documentation
- Coordinate installation and configuration of hardware, operating systems, and software applications
- Document and maintain system architecture, implementation plans, and technical workflows
- Lead efforts to identify, assess, and remediate security vulnerabilities
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits