Customer Success Engineer, DACH

The Customer Success Engineer serves as a strategic technical resource to our Customer Success Team. The CS Engineer works hand in hand with the Customer Success Team on Customer engagements to assist in adoption, enablement, configurations, technical recommendations, and utilization advice.

Requirements

• BA/BS Degree (Computer Science/Engineering majors preferred) with 2-3 years of work experience in a technical field
• 2+ years of technical software support or help desk experience
• Excellent communication, organization, presentation, and stakeholder management skills
• Comfortable making outbound phone calls
• Ability to work individually and utilize resources effectively to overcome challenges
• Motivation to learn and adapt in a fast-paced environment
• Understanding of Microsoft SharePoint and Microsoft365 architecture, components, and configurations
• Understanding of AvePoint Online Services (AOS) components, configurations and typical use cases
• Familiarity with Microsoft SQL and networking technologies (TCP/IP, DHCP, DNS, Active Directory, SMTP and DHCP technologies)
• Experience testing and performing updates to a live Production environment
• Competency in end-to-end functionality testing
• Ability to install, configure and troubleshoot Windows Server
• Understanding of data governance, compliance, and protection
• Knowledge on an enterprise content management system is preferable

Benefits

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement
• Competitive compensation package
• Performance bonuses/incentives
• Career growth & advancement opportunities