Customer Success Engineer, UK

The Customer Success Engineer serves as a strategic technical resource to our Customer Success Team, working hand in hand with the team to assist in adoption, enablement, configurations, and utilization advice for customers. The role involves providing advice and best practice recommendations for customers to overcome challenges and meet business needs, and acting as an internal technical post-sales resource for our Sales Team.

Requirements

• BA/BS Degree (Computer Science/Engineering majors preferred)
• 2-3 years of work experience in a technical field
• 2+ years of technical software support or help desk experience
• Excellent communication, organization, presentation, and stakeholder management skills
• Comfortable making outbound phone calls
• Ability to work individually and utilize resources effectively to overcome challenges
• Motivation to learn and adapt in a fast-paced environment

Benefits

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement
• Competitive compensation package
• Performance bonuses/incentives
• Career growth & advancement opportunities