Partner Success Manager

As a Partner Success Manager at AvePoint, you will partner with partner account managers to drive product adoption, retention, and growth through onboarding, enablement, and expansion efforts. You will develop success plans, build relationships with key channel partners, and align AvePoint's product suite to meet partner business objectives.

Requirements

• Develop success plans for strategic partner accounts
• Build and maintain long-term relationships with key channel partners
• Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations
• Align AvePoint's product suite to deliver comprehensive solutions that meet partner business objectives and drive customer success
• Collaborate with channel sales teams to understand partner growth strategies and identify opportunities to drive adoption and expansion
• Guide partners through renewal cycles
• Proactively address challenges and steer partners toward successful outcomes through strategic goal alignment
• Become a subject matter expert in AvePoint's platform
• Plan and execute onsite or virtual partner visits
• Lead Quarterly Business Reviews (QBRs)
• Coordinate technical onboarding and implementation support for partner-led deployments
• Deliver pre-sales training and certification programs to empower partner sales and technical teams
• Support joint marketing initiatives and lead generation efforts in collaboration with channel and marketing teams
• Identify upsell and cross-sell opportunities within partner accounts and support execution strategies
• Collect and communicate partner feedback to internal teams to inform product development and program improvements
• Ensure partner compliance with program requirements and support utilization of incentives and rebates
• Advocate for successful partners by supporting case study development and reference activities

Benefits

• 401(k) with match
• unlimited PTO
• Comprehensive medical, dental, and vision benefits
• Generous parental leave