Support Engineer

We are seeking a Support Engineer to provide Level 1 and Level 2 Support to existing clients, troubleshoot issues, and communicate with the R&D Team. Responsibilities include customer satisfaction, data analysis, and bug fixing.

Requirements

• Min Diploma in Information Technology/Computer Science/Computer Engineering
• Preferably > 1 year experience in IT Industry managing large-scale applications support
• Pro-active, customer-focused, and comfortable dealing with clients/vendors directly
• Excellent communication skills and the ability to interact professionally with a diverse group
• Highly energetic, motivated team player, able to work under tight timelines and pressure
• Good interpersonal skills, resourceful, take ownership
• Organized, meticulous, and able to work independently
• Strong analytical and troubleshooting skills
• Delivered B2B services effectively and efficiently, aware of service management preferred
• Preference given to vendor–based software delivery experiences
• Experience in Software Development and Microsoft SQL Server will be an advantage
• Able to converse with mandarin speaking clients