Support Engineer (English & Mandarin)

We are seeking a Support Engineer with excellent communication skills, willingness to learn, and a track record of providing great customer service. The role involves providing Level 1 and Level 2 support, working closely with R&D teams, and identifying, troubleshooting, and resolving technical issues.

Requirements

• Min Diploma in Information Technology/Computer Science/Computer Engineering
• Preferably > 1 year experience in IT Industry managing large-scale applications support
• Pro-active, customer-focused, and comfortable dealing with clients/vendors directly
• Excellent communication skills and the ability to interact professionally with a diverse group
• Highly energetic, motivated team player, able to work under tight timelines and pressure
• Good interpersonal skills, resourceful, take ownership
• Organized, meticulous, and able to work independently
• Strong analytical and troubleshooting skills
• Delivered B2B services effectively and efficiently, aware of service management preferred
• Preference given to vendor–based software delivery experiences
• Experience in Software Development and Microsoft SQL Server will be an advantage
• Able to converse with mandarin speaking clients