Technical Support Analyst
AvePointRichmond, Virginia, United States
Posted May 20, 2026
500000 - 600000 USD
Full Time
About the Company
AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence.
Job Description
AvePoint is hiring a Technical Support Analyst to join their team. The role involves providing technical support to customers, troubleshooting software issues, and collaborating with cross-functional teams to resolve issues. The ideal candidate will have a strong drive for continuous learning and innovation, excellent communication skills, and experience in technical support, IT helpdesk, or cloud support.
Requirements
- BA/BS in an IT-related field (Computer Science is a plus!)
- 3+ years of experience in technical support, IT helpdesk, or cloud support
- Exceptional communication skills and a strong customer-focused approach
- 2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS)
- Hold one or more Microsoft certifications or equivalent
- The ability to quickly learn and troubleshoot multiple proprietary software products
Benefits
- Comprehensive benefits (medical, dental, vision)
- 401(k) with match
- Unlimited PTO
- Bonuses
- Commissions
- Equity (RSUs)