Customer Success Manager
AveroNew York
Posted May 4, 2026
68000 - 74000 USD
Full Time
About the Company
Avero is the trusted technology partner for the hospitality industry, empowering 40,000+ hospitality professionals with the answers they need to transform their businesses and their lives.
Job Description
Avero is looking for a proactive Customer Success Manager with proven experience in an evolving hospitality SaaS industry company. The role will provide an unsurpassed level of service to our customers and assist in creating the Customer Success function at Avero.
Requirements
- 2+ years of experience in customer-facing roles, preferably in the hospitality SaaS company industry
- Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos)
- The ability to build relationships at all organizational levels
- Excellent listening and presentation skills with experience presenting to C-Level and technology leaders
- Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects a plus
Benefits
- Competitive compensation, coupled with an emphasis on work/life balance
- Employer-sponsored benefits package including Health, Dental and Vision insurance
- Health Savings Account with contributions from Avero quarterly
- Medical and Dependent Care Flexible Spending Accounts
- Company Paid Disability, Life Insurance and AD&D
- Commuter Benefits (for those in NYC!)
- 401k and Company Match
- Parental Leave
- ClassPass Discounts
- Equity in the company – all employees have a stake in our growth!
