Complimentary Attendant

The Complimentary Attendant provides high-quality service to guests in a hotel's complimentary food and beverage service. The individual must be well-versed in hotel-brand standards, guest expectations, and the unique characteristics of the hotel and local area.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Must be able to obtain and provide Food Handlers card as required by city/county/state
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Ability to handle stressful situations in a calm, professional manner
• Understanding of hotel products and guest services
• Demonstrates a positive attitude and a desire to be of service to others, as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
• Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails and beverage requests, as required by hotel
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
• Ability to perform job function with attention to detail, speed and accuracy