The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees, while maintaining the integrity of the hotel.
Requirements
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include compliance with Avion Hospitality dress code and wearing a name tag when working (per brand standards).
- Comply with and ensure adherence to Avion Hospitality’s standards and regulations to encourage safe and efficient hotel operations.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Ensure that all department heads maintain budgeted productivity levels and Avion Hospitality’s standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
- Ensure complete processing of invoices daily by using the A/P process.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses.
- Prepare and conduct all management interviews and follow hiring procedures according to Avion Hospitality S.O.P.'s.
- Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
- Perform all department manager performance appraisals according to Avion Hospitality S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
- Motivate, coach, counsel and discipline all management personnel according to Avion Hospitality S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Ensure that all employees receive fair and equitable treatment according to Avion Hospitality S.O.P.'s.
- Meet all sales clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
- Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
- Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
- Complete required corporate training modules, and become certified to train those as required.
- Ensure that all scheduled meetings take place on the property.
Benefits
- Avion Hospitality’s standard benefits
- Training and development opportunities
- Competitive salary
- Opportunities for advancement
