Digital Customer Experience Manager

As Manager, Digital Customer Experience International, you will lead the vision, strategy, and execution of digitally led customer journeys that span from mobile interaction to on-location service delivery. You will oversee how digital channels guide and shape the entire customer lifecycle.

Requirements

• Own and continuously optimize the digital customer journey
• Ensure digital-first experiences lead the customer journey
• Identify and activate commercial opportunities within digital touchpoints
• Collaborate with Retail Experience to ensure branch operations
• Champion the rollout of features and experiences that enable frictionless service
• Translate customer pain points and insights into prioritized digital improvements
• Partner with product, UX, and IT teams to develop, test, and launch seamless digital solutions
• Lead performance tracking of the full customer journey
• Support pilots and rollouts of innovative technologies
• Stay ahead of trends in digital travel, mobility, and retail experience

Benefits

• Competitive salary
• Opportunities for growth and excellence
• Strong leadership and comprehensive training
• Meaningful rewards
• Positive impact on the lives of colleagues, customers, and communities