Digital Customer Experience Manager

Celigo is seeking a Digital Customer Experience Manager to deliver scalable, digital-first customer experiences that drive measurable customer outcomes. This is a hands-on individual contributor role reporting to the Director of Customer Success.

Requirements

• Build and execute digital customer lifecycle programs that improve adoption, engagement, and retention
• Translate customer experience strategy into hands-on execution, iterating based on results and customer feedback
• Build customer-facing and internal workflows in Celigo, including automation that supports lifecycle initiatives

Benefits

• Three weeks of vacation (starting year one)
• Wellness days and holidays to recharge
• Parental leave and a generous benefits package
• Monthly tech stipend
• Recognition and career development opportunities