SMB Client Success Manager

Awardco is hiring a Client Success Manager to maintain strong relationships with clients and ensure they reach organizational goals for employee engagement through the Awardco software.

Requirements

• Maintain a client renewal rate of 91%
• Respond to each client request by the end of each day
• Work across departments to find innovative solutions to client needs
• Record all updates and client touchpoints in Salesforce each day
• Conduct regular check-ins with each client
• Maintain emotional and mental composure organizing and prioritizing tasks
• Explain complex issues in a simple and understandable way, both verbally and in writing
• Own a book of business with 100+ clients

Benefits

• Awardco is a Great Place to Work certified company