Mid-Market Client Success Manager

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees!

Requirements

• Maintain a client renewal rate of 93% at all times
• Respond to each client request by the end of each day
• Work across departments to find innovative solutions to client needs
• Record all updates and client touch points in Salesforce each day
• Conduct regular check-ins with each client
• Maintain emotional and mental composure organizing and prioritizing tasks
• Explain complex issues in a simple and understandable way, both verbally and in writing

Benefits

• Great Place to Work certified
• Best and Brightest company to work for
• Ranked on the Salt Lake Tribune's Top Workplaces
• Renowned investors, both local and national
• Cool swag, endless snacks, and a fun work environment