AXS connects fans with the artists and teams they love. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. The Service Desk Tech II will be responsible for providing technical support to internal customers, responding to service desk requests within defined SLA's, and promoting continuous improvement and adherence to ITIL service management best practices.
Requirements
- 2-4 years of experience in IT Support or related position
- Knowledge of Active Directory
- Experience with Mac setup/troubleshooting
- Understanding of O365
- Understanding of Networking Concepts (TCP/IP, LAN/Wireless)
- Intermediate technical expertise in supporting, maintaining, and troubleshooting a wide range of hardware, software, and endpoint systems in both Windows and macOS environments
- Knowledge of enterprise IT environments, including identity and access management, device provisioning, and Office 365 administration
- Strong familiarity with ITIL service management concepts and service desk operations, including incident escalation and documentation practices
- Excellent interpersonal and communication skills, with the ability to translate technical information for non-technical users and tailor support to various audiences, including executives
- Experience drafting and maintaining documentation such as SOPs, knowledge base articles, and onboarding materials
- Demonstrated initiative, reliability, and problem-solving capabilities in a fast-paced, customer-focused environment
- Ability to work independently with minimal supervision while also contributing to team goals and shared responsibilities
- Willingness to work flexible schedules, including extended hours or alternate shifts, based on business needs
- Willingness and ability to participate in rotating on call schedule
Benefits
- Medical, dental and vision insurance
- Paid holidays
- Vacation and sick time
- Company paid basic life insurance
- Voluntary life insurance
- Parental leave
- 401k Plan (with a current employer match of 3%)
- Flexible spending and health savings account options
- Wellness offerings
