Retail Manager I

The Retail Manager is responsible for overseeing and supporting the management of all aspects of store operations and performance. He/she supervises the operations department in collaboration with relevant stakeholders. Additionally, he/she drives sales and enhances customer experience through the performance and development of the sales team.

Requirements

• Ensure that customer service standards are met through the implementation of action plans and the ongoing development and training of store managers and teams in inventory management processes and operational procedures.
• Provide guidance and support to store managers to ensure effective and efficient flow of work.
• Contribute to the development and execution of the overall retail department strategy, plans and departmental budgets.
• Analyze relevant KPIs, propose action plans, and implement corrective measures.
• Review historical sales figures, market trends, and demographics, and collaborate closely with the Senior Retail Manager to establish achievable and realistic targets.
• Ensure that sales targets and action plans are effectively communicated to the sales team, and that the team is adequately prepared and motivated to achieve their assigned targets.
• Collaborate across functions with colleagues and mall management to ensure the fulfillment of store and business requirements while aligning and executing strategies successfully.
• Review sales and stock reports by store and collaborate with the brand managers to propose action plans aimed at maximizing stock potential and ensuring the right stock assortments and stock health.
• Develop a strategy to drive sales by monitoring market seasonality, buying trends, and maintaining up-to-date knowledge of the retail industry, including competitor performance, retail partners' performance, and consumer trends and behaviors.
• Conduct store operations audits to ensure operational compliance in all stores. Ensure that stock control/shrinkage targets are maintained in line with company guidelines.
• Ensure adherence to compliance requirements in all operational activities.