Customer Success Director

Backbase is a digital-first and AI-powered banking platform that helps banks innovate like a Neo bank. We are looking for a Customer Success Director to drive customer satisfaction and success across the region, ensuring that our customers derive maximum value from Backbase's Engagement Banking Platform.

Requirements

• 10+ years of experience in a customer-facing role, including consulting, customer support, delivery or account management in the APAC region
• Bachelor's degree in Technology, Business, or a related field
• Technical acumen, with previous experience in roles requiring technical understanding, particularly in customer success management within a software company
• Fluent in English, with strong written and verbal communication skills

Benefits

• Opportunity to make a significant impact on Backbase's customer success
• Chance to drive growth and adoption of our engagement banking platform and other solutions
• Unique opportunity to work with a global and diverse team, with 45+ nationalities