Customer Success Manager
MongoDBAustin, Texas, United States • San Francisco, California, United States
Posted February 11, 2026
71000 - 139000 USD
Full Time
About the Company
MongoDB is a company that empowers its customers and employees to innovate at the speed of the market.
Job Description
MongoDB is looking for a Customer Success Manager to thrive in a high-ambiguity environment, drive customer growth, and build the company's Customer Success program. The ideal candidate has 5+ years of experience in Customer Success, Account Management, or Client Services, a passion for technology, and a customer-centric approach. The role involves working with customers, internal teams, and product engineering to develop new solutions, de-escalate critical issues, and build account plans to drive growth.
Requirements
- 5+ years of experience in Customer Success, Account Management, or Client Services
- Passion for technology and customer-centric approach
- High level of autonomy and entrepreneurial mindset
- Team player with strong business acumen and ability to create best practices
- Prior exposure to database, cloud, and infrastructure technology (plus)
Benefits
- Flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- 401(k) plan
- Mental health counseling
- Access to transgender-inclusive health insurance coverage
- Health benefits offerings
- Equity
- Employee stock purchase program
