Support Administration Specialist

Backblaze is seeking a Support Administration Specialist to maintain customer account health, manage administrative requests, and provide support to customers through chat and ticketing systems.

Requirements

• Familiarity with Zendesk or similar customer ticketing systems.
• Proven experience in customer interfacing and support.
• Strong verbal and written communication skills for interactions across phone, email, and chat.
• Ability to quickly learn new systems and product information.
• High attention to detail.
• Proficiency in basic troubleshooting steps, including web browser navigation and clearing cookies.
• Understanding of application installation and uninstallation processes.
• Experience working with both Mac and Windows operating systems.
• Minimum 1-2 years experience