Customer Support Specialist

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience.

Requirements

• 3+ years of experience in a customer-facing role within a contact center environment
• Bilingual: Proficiency in English and Spanish is a must
• Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles
• Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism
• Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams
• Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects
• Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service
• Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced documentation skills
• Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies
• Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits