Customer Support Specialist IV-2
SamsaraBengaluru, Karnataka, India
Posted March 27, 2026
Full Time
About the Company
Samsara is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
Job Description
Samsara is looking for a Customer Support Specialist IV-2 to help support its rapidly growing service solutions and provide an exceptional customer experience. The ideal candidate has experience in a customer support role in a multi-channel contact center environment and is able to communicate account statuses and manage requests in order to best serve the needs of a diverse customer base.
Requirements
- 3-5 years of experience in a customer-facing role within a contact center environment
- English Fluency is a must
- Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
- Experience in a fast-paced environment handling escalated customers and able to follow up on customer requests in a timely manner
- Strong problem-solving skills and a proven ability to deliver a positive customer experience
- Exceptional communication skills to effectively communicate with a wide range of customers
- Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud)
- Ability to work flexible hours (morning, nights and weekends)
- Proficient with macOS
Benefits
- Comprehensive health and parental leave plans
- Flexible, employee-led remote model
- Professional development stipend
- Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company
