Technical Support Engineer
BackblazeArgentina • Colombia • Costa Rica • Mexico
Posted April 17, 2026
Full Time
About the Company
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators.
Job Description
We're seeking a Technical Support Engineer to join our team to resolve complex customer issues involving Backblaze products and 3rd party integrations. The role combines foundational curiosity with growing technical expertise and requires excellent communication skills, initiative, and a commitment to professional communication.
Requirements
- Experience in customer-facing technical support
- Foundational Understanding and competency with Linux, MacOS, and Windows operating systems, including text shells (Bash, Terminal, CMD, PowerShell)
- Competence and familiarity with technical concepts involving networking and filesystems
- Familiarity with task tracking and management systems (ticketing, JIRA, Salesforce)
- Ability to learn new technologies quickly and a drive for personal development
- Experience with API usage and Python familiarity (installation and use)
- Comfortable with AI Agents and Tools to enhance productivity
Benefits
- Health and wellbeing program
- Diversity and inclusion support
- Career development opportunities
