Technical Support Engineer
Sona (getsona.com)Austin, Texas, United States
Posted April 20, 2026
70000 - 85000 USD
Full Time
About the Company
Sona is a next-generation AI-native, frontline workforce management platform that gives frontline organisations everything they need to staff more intelligently and empower their teams.
Job Description
We're looking for a Technical Support Engineer to provide technical support to US customers via email and live chat, troubleshooting and diagnosing complex software issues. This is a role with real variety and the opportunity to shape how support runs in the US.
Requirements
- 3-5+ years in a technical customer-facing role
- High AI proficiency
- Strong communicator
- Experience working cross-functionally
Benefits
- Salary: $70,000 - $85,000
- Hybrid and flexible working
- Share options
- 401k contributions, employer match up to 2%
- Comprehensive health insurance available from day one
- Enhanced parental leave & pay
- Co-working space stipend
- Bi-annual all expenses paid team retreats
- The latest Macbook and equipment budget for your home office
- Professional development budget
- Unlimited free books
