Customer Service Team Lead
Bally'sJersey City, New Jersey, United States
Posted April 8, 2026
60000 - 70000 USD
Full Time
About the Company
Bally’s Corporation is a global casino‑entertainment company operating 19 land‑based casinos across 11 U.S. states and expanding internationally with acquisitions such as Aspers Casino in the UK. The company delivers a comprehensive omni‑channel portfolio that includes Bally Bet sports‑betting, Bally Casino iGaming, and the Interactive International division, formerly Gamesys Group, positioning it as a leader in both physical and digital gaming experiences. Bally’s also holds significant stakes in Intralot, a worldwide lottery‑management provider, and maintains operating licenses in 13 North American jurisdictions, underscoring its regulatory expertise and market reach. With a workforce of 11,500, Bally’s combines high‑end gaming properties, innovative technology, and a commitment to responsible gaming to offer employees a dynamic, growth‑oriented environment.
Job Description
Bally's Interactive is seeking a Call Center Team Leader to lead, motivate, and energize the customer support team to deliver outstanding player experiences.
Requirements
- Lead, motivate, and energize the customer support team
- Guide and support shift supervisors
- Provide hands-on coaching, training, and mentorship
- Monitor team performance
- Develop and roll out strategies
- Handle escalated customer inquiries
- Collaborate across departments
- Drive the team toward business objectives
Benefits
- Competitive pay
- Medical, dental and vision plan options
- 401(k) matching for long-term wins
- Monthly socials and team building events
- Home office allowance
- Work-from-anywhere month
- Downtown office with snacks, games and unbeatable energy
- Flexible Working
