Player Development - Executive Casino Host

Bally’s Corporation is a global casino-entertainment company seeking an Executive Casino Host to drive trips, resolve disputes, and develop relationships with VIP casino guests. The ideal candidate will have a Bachelor's degree in Business or Marketing, sales management skills, and exceptional customer service skills.

Requirements

• Initiates phone contact with premium patrons to drive trips.
• Resolves all high-end patrons' requests/disputes.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
• Develops relationships with VIP casino guests to ensure incremental visits.
• Coordinates complimentary, special services and hospitality for identified guests.
• Oversees, solicits and identifies new gaming guests for the players' club program.
• Meets and greets players on the casino floor, at special events and promotions.
• Responsible for the retention of existing guests.
• Arranges for special services related to top tier players.
• Answers all inquiries concerning the club and explains club benefits.
• Participates in various promotional programs and activities of the department as required.
• Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card.
• Provides assistance in the completion of the club application forms.
• Maintains familiarity with the IGS System.
• Attends marketing functions as appropriate.
• Greets jackpot winners and offers publicity.
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Provides exceptional customer service
• Performs other duties as assigned.

Benefits

• Competitive Salary
• Comprehensive health coverage plan
• 401(K) / Company Match
• Access Perks and Childcare discounts