Bally’s Corporation is a global casino-entertainment company seeking an Executive Casino Host to drive trips, resolve disputes, and develop relationships with VIP casino guests. The ideal candidate will have a Bachelor's degree in Business or Marketing, sales management skills, and exceptional customer service skills.
Requirements
- Initiates phone contact with premium patrons to drive trips.
- Resolves all high-end patrons' requests/disputes.
- Maintains a detailed record of premium patron comments.
- Handles all hotel upgrades for expected arrivals.
- Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
- Develops relationships with VIP casino guests to ensure incremental visits.
- Coordinates complimentary, special services and hospitality for identified guests.
- Oversees, solicits and identifies new gaming guests for the players' club program.
- Meets and greets players on the casino floor, at special events and promotions.
- Responsible for the retention of existing guests.
- Arranges for special services related to top tier players.
- Answers all inquiries concerning the club and explains club benefits.
- Participates in various promotional programs and activities of the department as required.
- Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card.
- Provides assistance in the completion of the club application forms.
- Maintains familiarity with the IGS System.
- Attends marketing functions as appropriate.
- Greets jackpot winners and offers publicity.
- Interacts with the Marketing Dept in hosting special events for identified guests.
- Works safely, following all established safety rules and regulations
- Communicates effectively with co-workers, supervisors and guests
- Follows all relevant policies and procedures
- Provides exceptional customer service
- Performs other duties as assigned.
Benefits
- Competitive Salary
- Comprehensive health coverage plan
- 401(K) / Company Match
- Access Perks and Childcare discounts