Players Club Representative

Responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, and providing outstanding guest service. Provides valuable feedback on guest preference and expectations. Maintains thorough knowledge of casino amenities and events.

Requirements

• Build guest relations throughout every shift
• Assist with reservations for events, promotions and guest accommodations
• Answer all incoming calls and maintain the highest level of knowledge in regards to all aspects of the casino
• Communicate details of and assist with promotions, mailings and other offers with all departments
• Ability to understand and use casino tracking programs
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests
• Book event, hotel and restaurant reservations for guests upon request
• Make announcements throughout shift promoting upcoming events
• Handle routine guest complaints and incidents

Benefits

• Top Industry pay
• Comprehensive health packages
• Paid Time Off
• Tuition Reimbursement
• 401k with company match
• Fun work environment
• Shift differential offered starting from 10pm-6am
• Smoke free environment