IT Support Specialist

The IT Support Specialist is responsible for providing technical support and maintenance of the agency's computer systems, software applications, and networks. The role ensures that the agency's IT infrastructure runs smoothly, enabling employees to perform their duties efficiently.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience &/or education
• 2 or more years of experience in IT support, preferably within the insurance or financial services industry
• Strong understanding of computer hardware, software applications, networking, and peripheral equipment
• Familiarity with agency management systems (e.g., EPIC) or other insurance-related software is a plus
• Proficiency in troubleshooting software and hardware issues across a variety of platforms, including Windows and Office applications
• Training in computer programming and familiarity with MS Office VBA is a plus
• Working knowledge of SQL is a plus
• Experience with building RPA applications is a plus
• Ability to work with computer technology and demonstrate proficiency in MS Office applications and other relevant desktop applications and browsers
• Strong analytical and problem-solving skills, with a focus on accuracy and attention to detail
• Ability to prioritize workloads and manage time effectively to meet agency deadlines
• Excellent verbal, written, and interpersonal skills for interacting with associates at all levels of responsibility
• Demonstrates a proactive approach to IT issues and strives for continuous improvement in agency processes

Benefits

• Benefits