Technical Support Analyst
Bandwidth Inc.Raleigh, North Carolina, United States
Posted April 14, 2026
Full Time
About the Company
Bandwidth is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services.
Job Description
Bandwidth is a global software company seeking a Technical Support Analyst to provide technical support to customers experiencing software, hardware, or networking issues. The ideal candidate will have technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related technical field
- 1-2 years of experience in technical support or related field
- Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications
- Excellent communication and interpersonal skills
- Capable of multitasking in a fast-paced environment
- Strong problem-solving skills
- Able to work individually and in teams with a focus on detail
Benefits
- 100% company-paid Medical, Vision, & Dental coverage for you and your family
- Four weeks of PTO
- PTO Embargo
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges
- Mahalo moments
