Technical Support Analyst

The Bandwidth Technical Support Analyst will provide technical support to customers experiencing software, hardware, or networking issues, and ensure customer satisfaction by resolving technical issues or escalating them when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related technical field
• 1-2 years of experience in technical support or related field
• Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications
• Excellent communication and interpersonal skills
• Capable of multitasking in a fast-paced environment
• Strong problem-solving skills
• Able to work individually and in teams with a focus on detail

Benefits

• Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home
• 8% contribution to private pension
• Income protection plan
• Life insurance
• Health insurance
• Employee Assistance Programme
• Unlimited, free and anonymous consultations with a dedicated therapist
• Childcare support
• Cycle to work scheme
• 24 days annual leave per year and 1 additional day every 3 years
• Time-Off Embargo
• Additional time-off through volunteer hours and Bandwidth challenges
• ‘Mahalo moments’ program
• 90-Minute Workout Lunches
• Contribution to monthly fitness subscription
• Unlimited virtual meetings with a nutritionist