Technical Support Analyst

Internova Travel Group is seeking a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment. The role will involve providing first-line Tier 2 technical support, working with vendor support contacts and teammates to resolve technical problems, and utilizing remote control software to remotely troubleshoot and fix user problems.

Requirements

• Associate’s degree in MIS/CIS or equivalent business/industry training
• 3+ year(s) experience supporting end-user computing technical service support in a business environment
• Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent)
• Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies
• Experience supporting Mac OS is a plus
• Experience with onboarding process a plus
• Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide
• Ability to work a standard five-day work week, with at least three (3) days per week onsite at a designated company location

Benefits

• Choice of two medical plans and two dental plans
• Vision insurance
• Flexible spending accounts (FSAs)
• Company-paid life insurance and AD&D
• Optional additional life insurance and AD&D
• Disability insurance
• Paid parental leave
• Paid time off
• 401k Plan with company match
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses
• Discounted pet insurance and auto, home, & renters insurance