Customer Complains Officer

The Customer Complains Officer will receive, analyze, and route customer complaints, handle them directly, and ensure proper resolution within agreed timelines. They will also classify and analyze complaints, identify root causes, and recommend corrective actions to prevent recurrence.

Requirements

• Bachelor’s degree in business administration or a related field
• Minimum of 3 years’ experience in various banking operations
• Good command of English
• Knowledge of internal and external policies and procedures and their updates