Complaints Handler
Allica BankMilton Keynes, England, United Kingdom
Posted March 31, 2026
Full Time
About the Company
Allica Bank is a financial technology firm that helps established SMEs.
Job Description
The Complaints Handler will be responsible for 1st line customer service support for Allica Bank’s Retail and SME customers, handling inbound communications and resolving customer issues.
Requirements
- Strong customer service experience
- Experience using core banking systems
- Experience in dealing with complex complaints
- Experience of core processes
- Experience in working with workflow / task management tools
Benefits
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies
