Complaints Handler

We're looking for a sharp and empathetic Complaints Handler to join our team at GoCardless, a global bank payment company. As part of our Merchant Operations Group, you will play a key role in managing complaint handling across the business.

Requirements

• 2+ years of complaints handling experience within an FCA-regulated environment
• Practical experience managing cases through the Financial Ombudsman Service (FOS)
• A continuous improvement mindset, focused on root-cause analysis
• A passion for problem-solving and securing the optimal outcome
• Excellent written and verbal communication skills in English
• Meticulous attention to detail and a commitment to seeing tasks through to completion
• The ability to provide a great customer experience via both phone and email
• A proactive, adaptable problem-solver who takes ownership

Benefits

• Wellbeing: Dedicated support and medical cover to keep you healthy
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team
• Equity: All permanently employed GeeCees get equity to share in our success
• Parental leave: Tailored leave to support your life's great adventure
• Time off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days