Complaints Handler
Castle Trust BankBasingstoke and Deane, England, United Kingdom
Posted February 27, 2026
Full Time
About the Company
Castle Trust Bank is a fintech challenger bank providing specialist property mortgages, retail finance lending, and savings accounts to customers.
Job Description
We are seeking a talented Complaints Handler to join our team at Castle Trust Bank. As a Complaints Handler, you will be responsible for reporting, investigating, and resolving complaints across our Savings, Retail Finance, and Property divisions. This is a full-time role based in our Basingstoke office, with hybrid working available after a successful probationary period.
Requirements
- Demonstrable experience in complaints handling in a regulated environment
- Specific knowledge of mortgage products
- Proven background in Complaints Handling in a regulated environment
- Analytical and presentation skills
- Exceptional and professional communication skills
Benefits
- Competitive salary
- Annual performance related bonus
- Generous contributory pension scheme
- Life assurance
- 25 days annual leave
- Bank holidays
- Volunteering day
- Healthcare benefits
- Free access to BHFS Rise EAP
- Free eye test vouchers
- Discounted gym membership
- Season ticket travel loans
